Table of Content
Our team are available Monday to Friday between 8am and 8pm, and on Saturdays between 8.30am and 1.30pm. If you do not receive paper bills but have signed up to the ‘My Bill’ service you can also find your customer reference number by logging in. Speak to one of our helpful customer service agents about a general enquiry. We'll let you know when your meter reading is needed, and you can then log in to your online account to submit your reading. Speak to one of our customer service agents about water and sewerage. Log in to access your online account, or sign up to access our online services.
Give your friends, family, gardeners, or plumbers access to Flume’s water insights. View indoor and outdoor water consumption and usage history to pinpoint water-hogging appliances and reduce your use. Access to detailed, down-to-the-minute water use data—to the one-hundredth of a gallon. Write your message and a Thames Water representative will reply to you. Before you call Thames Water, you can consult our No Water in House guide to get your water flowing through your taps again.
Difficulty paying your bill
To check whether any major emergencies in our region might have resulted in your water being temporarily switched off. If you have just moved into the property or have had work carried out there, please check your internal / external stop tap has not been switched off. Your Welsh Water account reference number consists of 10 digits and can be found in the top right corner or your bill. You can let us know here of any Waste Water enquiries where you are the account holder. You can let us know here of any Clean Water enquiries where you are the account holder. You can let us know here of any enquiries where you are the account holder.
Facebook Messenger will open if you’re on a mobile phone, or a message box will appear at the bottom right corner of your screen if you’re on a computer. That means being here when you need us most, giving you help, advice, and support. If you’ve recently moved home and you’re due a refund from us, you can contact us to request this using the options below. Speak to one of our advisors about your customer reference number.
Talk to our support team
Applying for a payment holiday couldn't be easier, you just need to complete ourhelp to pay form. If your circumstances have changed and you’re struggling to pay your bill, or you’re concerned you might struggle in the future, please don’t worry. If you have an online account, you can view your past 2 years' bills online. We don't want anyone to have to worry about paying their water bills, so if you're struggling, please let us know or apply for one of our schemes.
You fill-out the form with your details and somebody from Southern Water will get back to you. After you’ve sent your tweet, somebody from the Southern Water social team will reply to your tweet. Southern Water only has one email to contact them if you prefer not to use the Southern Water contact number. This email is related to billing enquiries, but it can also be used to refer to operational enquiries as well. The system will transfer you to an available Southern Water contact number representative after you select the option that applies to you. Follow our steps below and you’ll be talking to a human at Southern Water in no time at all.
What’s the Thames Water Contact Number?
You can choose to login to submit the form, or you can fill out the form as a guest user without having to login. Typically in the South East the water supply is usually very hard. This means there is a higher concentration of minerals such as magnesium and calcium in drinking water and this gives the water a strong taste. If you do taste anything distinctly wrong however, you should contact South East Water straight away. The South East Water contact number you will need depends on what you need to contact South East Water about.
We know that there are still a few local issues with intermittent or low pressure supplies and this is caused by ‘air locks’ in our network as it repressurises. Our teams are working round the clock to sort this as soon as possible but it needs to be done carefully to avoid the pipes bursting again. These measures – as well as using our fleet of 30 tankers - will ensure we do everything we can to restore to maintain water supplies. If you own the property, contact your insurance company before you start looking for a drainage contractor. They will be able to give you help and advice about making a claim. If you don’t notify your insurance company, it could affect any future insurance claim.
Tax Information Request
After we receive your application and any supporting documents, we'll be in touch within 5 working days to discuss the next steps. If it's not possible to fit a meter on the survey day, or the surveyor suggests fitting a chamber outside, we’ll make another appointment with you. Our approved service partner will come to your home to do a survey. If we can fit the meter at our preferred location and at a reasonable cost, the installation will be free.
This is due to the higher concentration of minerals in the drinking water. To find out more about how to handle hard water, check out our Water Hardness guide. Let us know your details by filling in one of our forms and we'll do the rest. If you're unable to read the meter for whatever reason and we have a few day's notice, we can read the meter for you. Otherwise, we will estimate your meter reading based on your previous usage. If you are moving, or have recently moved, to our service region and do not yet have a reference number, please see ourmoving options.
Within a week, I had a major leak in my sprinkler system at 11 pm. Flume notified me and I turned the valve off until it was repaired. Yesterday I was notified of a possible minor leak and found a toilet valve that needed replacing. Use your usage data to compare (and compete?) with your Flume neighbors.
Again, you will need to enter your Thames Water account number. If you don’t know it, you can Press # and give your house number and postcode by voice to the automated system and Press 1 to confirm after the system has repeated it. You will need to enter your account number and press 1 to confirm it’s correct or press 2 to re-enter it correctly.
Option 3 is for new Thames Water customers who have moved into a property supplied by Thames Water. This option will transfer your call to a Thames Water representative who will help you register for an account. To speak to Lili, or a human Welsh Water live chat agent, just look for the Ask Lili for help button on the Welsh Water website.
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